My Care

Appointments for new and returning patients are available with our physiotherapists, Senior Physiotherapist and Practice Principal Stephen Mahony, and Staff Physiotherapist Dr. Xiaoqi Chen.

Our physiotherapists ‘Case Conference’ on a weekly basis to discuss difficult or unusual patient presentations, ensuring that you are receiving the benefit of our combined knowledge when required. It is also an important part of our professional development.

 

Appointment Length

It is our preference to offer more time for quality treatment, so we allocate 45 minutes for Assessment Consultations and 30 minutes for Standard Subsequent Consultations, often in addition to time spent performing exercises or resting with a heat or cold pack, dry needling or electrical stimulation machine. Longer appointments can be arranged, and this is recommended in any of the following circumstances:

  • whiplash/motor vehicle accident injuries
  • chronic or complex injuries with a long history
  • multiple areas for treatment

 

Confirmations, Cancellations and Non-Attendance

We routinely confirm patient appointments via SMS, email, or phone call to assist you in remembering your appointment. We also keep a waiting list each day in case of cancellations.

 

The existence and success of our business depends on you attending your scheduled appointment and we ask that you consider your appointment with us to be a high priority in your day. Please note our cancellation policy and fees as follows:

For cancellations within 12 hours of the scheduled appointment time, or failure to attend, the full treatment fee will be charged.

For cancellations between 12-24 hours prior to the scheduled appointment time, a $50 fee will be charged. 

Please note if you are claiming your treatment costs through WorkCover, CTP Insurance, DVA, or Medicare/EPC then you will be responsible for the cancellation fees out of your own pocket, as these organisations will not reimburse this charge.

If you happen to be ill with a cold, flu or other contagious illness we prefer you cancel your appointment to avoid spreading the illness through our staff and other patients.